Worst customer service I have ever encountered. W...

Worst customer service I have ever encountered. We arrived very early, knowing check in was not until 3. However, we valet parked our car and checked in at the front desk. Chase was very nice. He of course said no rooms were available yet, but they were cleaning ours. We went to the bar and Shannon took great care of us. I was supposed to receive a call or text when the room was ready. About 12 we started checking with the front desk. At 1 the bartender checked with the front desk. At 2 and 3 we checked with the front desk. The bartender checked at 330 with the front desk. No luck. Finally at 415 I checked and after waiting in line forever, the girl at the front desk said, oh it looks like your room is ready. I went to Valet to try to get the luggage Erick "the manager of valet" said that would be impossible as they were too busy. I told him we had dinner reservations at 530 and that was simply not acceptable. After I left he apparently got someone to take the luggage up as I went to the front desk to get help with retrieving the luggage. My wife said someone came up with the luggage and basically made a snide comment and turned around and left. The room itself was clean, but they must have hurried up there to clean it after we checked in at 415 because housekeeping left the door locked open like they do when they are cleaning hotel rooms so they don't have to use their keycard to get in and out. I asked the front if I could speak to a manager. This is where THE WORST part started. After the front desk told me the manager was in a meeting and unavailable, I watched the "manager" I got to talk to walk in and out and around the resort. He was NOT in a meeting. I told him about the miserable experience. I asked him if he even cared what his reviews were. He went BALLISTIC. He said "Are you threatening a bad review? I am going to ask you to leave the property right now. I will be calling the police to have you removed." I did not raise my voice, I did not use any poor language. I was literally in shock! By the way this is our Anniversary and the only description I have for this guy is that he was a very unprofessional, a complete jerk and very poor reflection on the property. He went and retrieved a nicer manager, I think her name was Valerie who was his boss who echoed what he said in that she said "I have been talking to Nick and we would like you to leave the property". At that point she could see I was in no way a threat or hostile and she shoo'd Nick away. She listened to the story, completely retracted the request to leave and refunded the resort fee. Honestly the entire room should have been complimentary at that point after Nick's behavior. Later at the Tiki bar we found it interesting that the bartenders there rolled their eyes. Apparently everyone there has no respect for Nick and knows how he treats guests and employees. Interesting too, both managers stated 3pm was a recommended check in time, but not guaranteed. I had to point out to them that it is on their FAQ site that check in is guaranteed at 3 (and remember they said they called me at 310) and it is also on the card they give out with the keys. I suspect if you check out "past" the 11am check out, you will be charged and they will state that 11am checkout is guaranteed. Other than Nick, this resort is really awesome. The bottom line is that no negative reviews will be tolerated or you will be asked to leave the property. Please note, I am a profession, over 50. I have never had to leave a review like this or be threatened. Had my wife observed this encounter with Nick, we likely would have left the property or called the police ourselves because of feeling unsafe.