Here in Colorado,

Here in Colorado,
I have to start by saying the sales reps were awesome and the guy who did the installation and repairs was very nice and pleasent to have in the house, that said...

Be warned that the state of Wisconsin has taken governmental action (you can see this on the BBB web site) because of some of their practices.

I wrote this BBB review:

I feel this company should be labeled as a scam. From day one the system didn t work properly. When the system finally stopped working altogether it took a week to get a hold of someone and then another week for someone to come out. The guy who came out was a really nice gentleman he was also the one who installed the system so I have no ill will against him but the company knew the main panel needed to be replaced and they did not authorize him to replace it. That same day after he left the system started acting up again I called and wait on hold for 20 minutes and then decided to press one to get a call back because I had to leave to get stuff done; the prompts didn t work properly. A while after that I got a call from someone monitoring the system saying that they noticed that the system wasn t working properly I m like yes it hasn t been working properly since the day you were supposed to fix it and before that. The first day they came out to fix it I couldn t do work so I missed getting paid that day and now again I had to schedule another day for them to come out. It was going to take a week for them to get someone out to fix the system again and then come that day the guy shows up two hours late; So in the timeframe they were supposed to be there:10 to 2 they came out at 4. Come to find out the guy was told about the job the night before. I had already been on the phone with customer service an hour after he was supposed to be there and told them I want to cancel my service and they said that they would have to have customer loyalty call me back. When I made the appointment for them to come out a second time to fix the system I told him if it wasn t fixed I was gonna cancel the service; so they knew what was going on. An hour after that phone call when the guy showed up I had him go ahead and remove the system. A week later no one called me back so I finally called them back and they re like basically there was no reason for them to call me back because The service has been canceled. I said this is not over, I expect a refund for the month the system didn t work and I was told they wouldn t give me a refund since they didn t charge me a cancellation fee. At this time I asked to speak with a supervisor but there wasn t one there and I proceed to tell them, this is nothing but a scam you gave me a system that did not work from the first day I had to waste two days not being able to get stuff done waiting for someone to come over to fix the system which should ve been fixed properly the first time. I was told I got a good deal on the system so I should be happy and I asked the lady, are you happy when you get a cheap car and it breaks the next day even though you got a good deal on it? By the end of the conversation I was threatening to call the Better Business Bureau, the media, and anyone else who would listen. The call ended with me hanging up and 30 minutes later me getting a call back saying they would refund that month. I guess they already have enough bad publicity they don t want me going after them in the public.