The receptionist Nira welcomed us warmly until we ...

The receptionist Nira welcomed us warmly until we found out there was a confusion with room type and the manager Sudiana walked in only to make the entire experience horrendous! We travelled for more than 16 hours and were hungry and tired and the manager wanted us to check in to the degraded room even after we showed him the confirmation of our booking. He told us to deal with the problem. After 2 hours of showing him email bookings etc, I finally went to Nira and just begged her to give us whatever room they had originally assigned and was told very rudely that I just have to wait now. This check- in ruined our entire experience of bali. There are plenty of beautiful resorts in bali! What makes your vacation better is hospitality which you will not find easily at Maya!!