I am rating a low score because my family and I co...

I am rating a low score because my family and I come once a year for the last 4 years. My husband has his conference there. We requested the same room we get each year with the wrap around balcony. We reserved this in March. We had the confirmation with the room number on it. When we arrived in July, they showed us to a different room with a queen bed instead of the king and a tiny balcony with a brick wall so we could not even see the beach when seated. When my husband complained, we were told, there is nothing we can do for you. It is the luck of the draw to get that room. What? Nothing you can do? Really? So we are staying in this room with a smaller bed and balcony AND we reserved our room on March AND had the reservation printed out with our room. They gave it to someone else.
We are VERY disappointed in this hotel! We spend around a thousand dollars here and we were treated terribly! NEVER say there is nothing we can do. You could comp our small hotel room we did not ask for or give a free spa treatment.. SOMETHING could have been done!! We will not be returning and I will share this experience on social media! Thanks for NOTHING!