**Below Average** (Sept. 3 - 8) 2017

**Below Average** (Sept. 3 - 8) 2017

We booked the honeymoon suite and found the air conditioner didn't work. The staff worked hard, but couldn't quite get it right. Secondly, the resort dollars are a sham. We received a $100 credit for attending a time share presentation. We applied it to a tour, which was cancelled due to Hurricane IRMA. When we asked the Apple rep to refund the $100 credit, they refused. Thirdly, the room was not properly cleaned. Grime and stains were left throughout the room even after they cleaned it. The beach was HORRIBLE. It was full of black & brown seaweed all week that mixed into a disgusting black sludge. During the IRMA threat, all services were prematurely shut down to the dismay of all the guests. Restaurant and cleaning services were shut down for a threat that only equated to 35mph winds. (Since we were preferred club members, I expected that the preferred staff would help up w/the logistics during the threat of IRMA...They were the first ones to leave the resort at the threat of bad weather & nowhere to be found at the time they were needed the most)

The bright spot was a employee named Laura. She did a fantastic job helping us get our issues delt with. She was extremely helpful and deserves to be in a leadership role. The bellhop Aury did a great job as well.

In summary, I would not recommend this resort.