Terrible service! Extreme lack of systems / proces...

Terrible service! Extreme lack of systems / processes. I think the rep is not the problem. The owners / executives just don't care.
Eight days after leaving our vehicle they still hadn't repaired it. During that period of time communication was extremely difficult, they don't answer the phones, or they leave you waiting. In the days that we got a reply, the status of the vehicle was not known. After eight days they told us that the problem we described was not found. We decided to search for the vehicle. After waiting a long time they informed us that the gas pump was bad. Our intention was to take the unit, however the manager adjusted the price for us and promised to complete the work by the next day. The unit was ready the next day as scheduled but we had to wait more than two hours for it to be charged and delivered. And to finish with a flourish they included additional cost that they had not included in the quote. Inconceivable bad service !!!
I don't know where all these 5 star reviews come from ... for my part I would give them ZERO stars if I could.