The staff and facility are amazing. However, after...

The staff and facility are amazing. However, after you purchase a gift certificate, it EXPIRES. Therefore, they get to keep the money and no services have been provided. I'm a busy mom, full time student, and work 2 jobs. I had forgotten about the gift card I received from Christmas a few years ago, and thought I would use it now. Nope. It expires! I find that to be completely ridiculous. Regardless of time, a company should not be allowed to just keep someones money. It's theft. So my massage was really $200, since I had to pay out of pocket and they already took the $100 for the gift certificate.