When I checked in to the hotel, the room that I re...

When I checked in to the hotel, the room that I reserved days before was "overbooked" and instead of getting a king sized bed I had to settle for a room with 2 beds. It was inconvenient because it was Valentine's Day weekend and my reservations were made in advance for that exact reason, so my boyfriend and I were not able to enjoy our time there due to someone else's mistake. There was also a fire drill at 4am in -8 degree weather and there were no staff in the hallways or anywhere in sight to direct residents on where to go or what to do. I understand that fires are not in anyone's control but no one knew where to go or what to do and it was unpleasant. They also took $50 from my debit card for "incidentals" and did not refund them to me until I called and complained. I'm very unsatisfied with the service and will not be returning to the sheraton ever again.