A disappointing start to coverage through AultCare...

A disappointing start to coverage through AultCare.

Getting through on the phone has been a nightmare. I've needed to call in three times in the last month and every time have been on hold for over an hour. I would gladly go online to find answers to my questions, but haven't been able to register because my insurance cards have not been shipped yet.

Updated: Unfortunately, I have more experience to review. Routine claims for my family were rejected because we had not turned in an "other coverage" form. I was told I should have received it with my initial enrollment packet...the same one mentioned above that never arrived.

After the rejection, I was sent a copy of the form and faxed it back within the hour. A week later, I called check on the progress of the situation and was informed they had not received the form.

On the bright side, during my recent calls I have not had to wait on hold for more than a few minutes. At least that aspect has improved.