I lost a gift certificate worth $250 and called to...

I lost a gift certificate worth $250 and called to ask if there was any way to track it. The answer was no, but it is hard to believe a business is unaware of how much it has in outstanding gift certificates. I do not mind being told no, but there was zero willingness to try and help even confirm the purchase/existence of the gift certificate or even run the issue by a manager. The customer service and empathy for a customer who is out $250 was nonexistent. Again, being told there was nothing they could do is not the issue, it is the immediate dismissal of my issue that was disappointing.