Jeff Payne

Review of Wayne Pitman Ford Lincoln Inc.

Not overly satisfied with my experience. Although ...

Not overly satisfied with my experience. Although there's really nice customer service reps here they left me with no choice but to get a second opinion from another dealer.

The rear turbo and inlet pipe on my ecoboost engine was was saturated with oil. More than just sweat and with only 38k on the engine. My mechanic told me it was a problem so I took it straight to the dealer here and explained that. They said they couldn't find any leaks or oil anywhere they said, so they charged me $60 for the service and sent me on my way. A couple months later I looked at the problem again and it was even worse. Took it back and and again, they said they couldn't find any problems. So They took me into the service bay with the vehicle jacked up in the air. I asked why are you looking underneath? I said all you have to do is pop the hood and examine the outlet of the rear turbo and inlet pipe and it's clear as day that there's an issue.

They ended up putting dye into the oil system and ran it for a few weeks before I had to take it back for another look over. Guess what - there were dye markings all over the back of the engine in and around the turbo.

After they told me they told me it was the inlet pipe I was fed up and decided to get a second opinion. (I paid 50k for this vehicle, you can't blame me. That's what warranties are for)

So... I take the car to another dealer, show them the problem. 30 minutes later they tell me that a new turbo is on order.

I mentioned to Pitman that I shouldn't have been charged the original $60 service fee since they were looking in the wrong place all along. They said there's nothing they could do about which isn't fair. I wasted a lot of time on this issue. So as a result, what's another 20 minutes spent ranting about it.

Ecoboost engines are becoming quite popualr these days. Dealerships need to be more knowledgeable about these 'newer' engine features and exactly how they work. I'm a gear head, and most times I know when something is wrong. But what about the customers that aren't? This concerns me. So when warranties are valid and something doesn't seem right, get a second opinion.