Monica Tucker

Review of The Landmark Resort

I have no complaints on our 3BR penthouse room. It...

I have no complaints on our 3BR penthouse room. It was clean, roomy and house keeping did a great job. Staff were very friendly.
However, the hotel is older. There is no ventilation in the hallways or elevators and both were very hot, stagnant and slow. We would wait up to 10 minutes at times on an elevator. The beach front is very narrow and rocky. I love to sit out on the beach but that was impossible at this location. Pools were cloudy and had a lot of sand on the bottom.
Our room was not ready at promised by the 4pm check in time.
My biggest complaint is there are over 500 rooms and only 35 carts for check in/out. We waited over an hour for a cart to check in. On the eve of the morning we were to leave, we searched the lobby and several floors looking for carts but there were none. Checked before 7 am the next morning and again, there were none. We were ready to check out by 9:00am but ended up having to pay the bellman to assist so we could get out of our room by 11.
Guests can't leave on time because there are no carts which slows down housekeeping which delays check in times. I was there with my family and we had a great time. Again, the room itself was awesome but I can not say that about the services at the hotel. We pay a lot to stay and I expect better accommodations and services than those available during our stay.