I have called several times and I understand wait ...

I have called several times and I understand wait times on the phone can be long, but that s not the problem. The problem is that no matter how nice I am or how politely I ask for information, I m treated rudely, the staff beats around the bush, my concerns are not answered, and excuses are made for why my documentation has not been reviewed. I have friends who applied to their board of nursing and received their review within a week. There are not enough excuses for the laziness and the inconsistency shown by the VBON in my experience. I hate writing negative reviews, but there has not been one positive or consistent conversation and experience that I have had with them. People don t always get what they want and when they want it, but being helpful to people and calmly and professionally explaining this is not hard to do!
I drove to the VBON from dc which was a 3 hour drive and I nicely explained this to the receptionist. After taking my name down I waited for about 30 minutes to be called in to the receptionist and told I have a phone call.. the woman on the phone rudely told me I needed to wait and they get a lot of applications which is why the window says 45 business days. I was not at the 45 business day mark so I just needed to wait. That was it, no additional information, no help, no addressing my concerns at all. I m so disappointed in the service.