Anonymous Anonymous Review of Marriott Niagara Falls Gateway...
Room size was fine. Bed sheets weren't clean on th...
Room size was fine. Bed sheets weren't clean on the sides. We had someone come and take a look, which happened fairly quickly, and they got them changed in the morning.
Main issue was staff! Very unfriendly and didn't seem happy to help. Were quite abrupt when spoken to, found this really off putting especially as it's a highly touristic place - not the right place to be unhelpful.
One lady was extremely rude and unhelpful, from the restaurant area. I made sure I made a note of her name. CYNTHIA was just plain rude and on many occasions didn't even hear our question as she wasn't our waitress. I felt quite offended as our question was a generic one but she didn't wait to hear it. We found her rude on more than one occasion, so clearly this is her character and not her just having a bad day!! What is she doing working in a touristic place??!! She should hide her rudeness away at home.
Apart from that, the rooms we found were ok but a little dated and bathrooms were small and quite uncomfortable to manoeuvre in them.
To end on a positive, the view from our room, which I think was on the 17th floor, was extraordinary!!!! Best thing ever seen! We visited in August but leaving feedback with regards to Cynthia from the milestone restaurant has been on my to do list since then!
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