Jennifer T

Review of Howard Johnson Québec

They told me this was a non-smoking hotel. When I ...

They told me this was a non-smoking hotel. When I entered my room, it felt like I got hit by a wall of cigarette smoke. I asked to switch rooms and they said the hotel is full, so they couldn't switch. Pillows had burn marks and holes on it. What made me REALLY upset was that the manager was unavailable to do anything for me last night and the tenant assured me the manager would be in by 9am the next morning. We have sleep apnea and are allergic to cigarette smoke. It was uncomfortable, but we dealt with it for 1 night. Come next morning, manager still unavailable and "doesn't know" when he/she is coming in. Turns out, the manager was there the entire time (I saw him in his office) and the tenant (Joanne) lied. She even admitted to it and was 100% unapologetic. The manager was unhelpful as well and completely denied any smell of cigarette (another lie). If you're a smoker, at least now you know where to go to get a smoking room for cheap..cuz they obviously don't care. Warning to other people who may be sensitive or allergic to smoke... the hallways reeked last night as well.