Brian Moore

Review of Suburban Chrysler Jeep Dodge

I was looking for a black Charger RT AWD and subu...

I was looking for a black Charger RT AWD and suburban of Troy was the only place that had one within 100 sq miles that had one. Upon arriving at the dealer all there vehicles seem to be well taken care of. I was dealing with Jeff as my sales person and he was very professional, answered all my questions and was pleasant to deal with. I believe I gotta a good deal on the vehicle so the price was definitely right.

I noticed there was quite a few scratches on the bumper and other various small spots along with swirl marks. I asked if they could correct that (buff it out) and that did not happen. Wasnt a huge deal but that's why i would have to give them a 4 out of 5 at this point but it went downhill from there... After owning the vehicle for a few weeks now, roughly 2 weeks ago my steering wheel started to shake at 55+ and under slightly more then moderate braking. The issue has gradually gotten worse to this point. As a ASE certified mechanic I pulled the front brakes apart and well the front of the rotors looked ok the backs were chewed up and had a rig on the outside lip as well as the rotors being glazed. The pads also were slightly chewed up from the rotors. By the looks of the rotors it's fairly obvious that they are aged and have been like so for awhile (the initial test drive before I bought it i did not notice any problems). I did not put the vehicle on a lift before o purchased it (I live an hour and 15 mins from the dealer). After throwing a dial indicator on it, it was obvious the rotors were warped. I sent pictures to show the condition of the rotors and pads as well.

I called the dealer and asked if they were willing to just take care of the parts to replace the front pads and rotors as I would be performing the labor (I have already pulled them apart once at this point) which I thought was more then fair as it's within the 30 days. He asked me if I have been driving it hard (fair question as hard braking is usually the cause of warped rotors) and I told him no I have been driving it normal (I was alittle aggravated by the question though, as it sounded like he thought because I am young (24 years old) and it has a v8 I MUST have been driving it hard) He indicated to me that it has been to long of period (I guess 3 weeks is a long period of time?)and the fact they did not make any money off my vehicle that they were not willing to take care of just the parts or anything for that matter. I work at a dealership myself and I understand it's a business to make money but I spent a good chunk of money on this vehicle and now have a saftey related issue and am even willing to do the labor FREE of charge and they don't seem to care.

Its $200 in parts to replace the front brakes (with my discounts) and most people would pay 2 hrs for labor (roughly $200). I would understand there point if it was a much older and high mileage vehicle but it's a 2012 with 74k miles that I paid a good amount for. My biggest disappointment is having to spend $ out of pocket already on a vehicle I haven't even made my first payment. I had a great experience up to this point but it has been made obvious to me that this dealer values a few hundred dollars in parts more then making sure a customers saftey related problem is taking care of and knowing that customer is happy. What I take away from this is it is a great place to purchase a vehicle, great prices, great sales people but I did not have a good experience trying to resolve a problem I had with my vehicle after just a few weeks of ownership.