Damien Barnard

Review of PLAZA HOTEL CARDIFF

I had the pleasure (or so I thought) of staying in...

I had the pleasure (or so I thought) of staying in the Park Plaza this weekend, it s actually a yearly tradition for me and my partner, in January for her birthday, and often we stay around 3 times a year. This weekend we were celebrating her 30th birthday and had planned a surprise afternoon tea party in Laguna. I pre called the hotel reception to ensure the room would be ready by 2pm so I could check in and we could settle in our room while her family arrived downstairs, this was not a problem so I was told. To my surprise we turned up just after 2:15 and was told the room was not ready, I explain I had called and they said it would be, trying not to give anything away, and the receptionist said no it wasn t ready. My partner then saw a number of her family arrive and it ruined the whole surprise. The room wasn t ready until gone 2:45, when I was told it would be ready at 2pm at the latest even before. You ruined her surprise party and I was absolutely mortified! She herself actually went up to reception and thanked them for ruining the surprise to which the receptionist look at her without a care in the world! To make it even worse the cleanliness of the hotel has gone down hill, the dust on your toilet door handles in the room is obscene, and the floor of the men s toilets downstairs was covered Wee. The restaurant was nowhere near staffed enough and we waited way to long to be served and none of your waitresses seemed happy and were in an awful mood when we asked for anything. I think we ll look for somewhere else to stay!