The gentleman i talked to on the phone had poor cu...

The gentleman i talked to on the phone had poor customer services skills. He would not let me talk and kept talking over me. He sounded very angry. I tryed to book my trip and was on hold for greater than 20 minutes at a time. I am reading the other reviews were they did not get their refund back. They told me the refund will take 4 to 6 weeks. Thats a long time. I hope I get my refund back. 8/20/2018.