Placed a pick-up order over the phone last night, ...

Placed a pick-up order over the phone last night, and had an incredibly negative experience with the staff. I went into the restaurant to pick up my order and gave exact change, according to the price quoted over the phone. I did not add a gratuity, because there was no service (they didn t even bring the food out to the car, I went inside and picked up myself).

The staff came back after counting the payment and asked me if I would like to add a gratuity. I politely declined, explaining that it was just a pick-up. They then badgered me to add a tip, talking about how much effort they put in and saying they couldn t believe that I would not add a gratuity.

In my understanding it s very standard not to tip for pick-up orders, any food app you use will require a tip for delivery orders and suggest no tip for pick up.

The food was very good, and I would plan to go back more regularly if it were not for the horrible experience - I ll have to find a new restaurant to buy my holiday gift cards this year.