Nithin Reddy

Review of Public Services Company of New...

This review concerns a PNM's start service inciden...

This review concerns a PNM's start service incident and the surrounding customer service.

The short of it is that I emailed necessary documents on the last possible day (last possible date before my move-in date would have to be postponed due to property management rules). I submitted the documentation 2 days prior to activation/transfer of service (due to factors out of my control). I called PNM the next day to verify, and I was told that the email was not received despite no gmail errors on my end. I was told to send the email again but that there was no guarantee I could get my documents verified prior to my move-in date, which would mean I had to move-in on a later date. I called a second time and spoke to Agent Jenna. She verified the documents have been received, but that there was once again no guarantee that things would be done in time. Imagine my surprise when Agent Jenna called me several hours later the same day and said my documents were verified and we could proceed. I was able to keep my move-in date.

I was very pleased with the overall outcome and the fact that PNM customer representative Jenna went out of her way to accommodate me so that my move-in date would not have to be changed. Thank you.