Review of David Bruce Auto Center

4 years ago

EDIT:

EDIT:
They sold me a car with the incorrect key! I was able to drive using the fob but I'm currently locked out of my car (bad fuse or something electrical so the fob suddenly won't register, despite new fob batteries) and the manual key to open the door is for a different Prius so I am completely stranded in a foreign state over the holidays and can't get into my vehicle! This is a horrible mistake on their part that needs fixed ASAP.

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I was an incredibly complicated customer but they came through and helped me get the car of my dreams! (Especially Dave Sosnowski)

To explain... I am located in rural West Virginia but really wanted a Prius V... which is certainly not a common vehicle to find around here. I literally searched the entire country and the deals were in the Chicago area. The absolute best deal I could find was at David Bruce so I contacted them. Purchasing a car long distance is not an easy task, especially when your bank has hiccups and you can't get time off work to come pickup the car. Many other dealerships didn't want to deal with the headache... and I'm glad they didn't.

Long story short, Dave Sosnowski (and Matt) made it work for me and was VEEERY patient. I had two random days off and rode the Amtrak overnight without giving him much heads up. They had an older gentleman pick me up from the train station downtown Chicago and bring me to the dealership where the process was surprisingly simple and laid-back. The car had a little issue during the 10 hour drive back home to West Virginia and they even paid for that repair.
... This was such an amazing experience. No matter where I am in the country, I will be purchasing all of my future vehicles from them. Not only did I get the best price for a nearly new Prius but their customer service was the type where you wonder what you can do for them in return for all of their help... and that's the reason I'm writing this review. I'm a medical student worked to the bone and never take the time for myself, much less to sit down and write reviews... but I felt it was necessary as a "thank you" to them and as a service to anyone looking for an honest car dealership.