If I could put 0 stars I would, never again will I...

If I could put 0 stars I would, never again will I purchase anything from Best Buy. This last week has been the worst experience I've ever had with Best Buy. Our refrigerator died unexpectedly on August 18th, we immediately went to Best Buy as we had an open account with them. We picked the fridge we wanted that would fit, ordered all the extras like an extended warranty and a water tap installation. We were told that our new fridge would be there by August 22nd( at that point were already out of a fridge for 4 days). We told the gentlemen who checked us out ( and was probably due to get a comission) that the driver of the delivery service would have to contact us upon delivery because the GPS does not take you to the right address, doesn't even put you on the right street( our property is big). He asked how close it would be, we said about 2 mins. We said that's fine, they'll find it and never made a note for the logistics company.

Thursday rolls around. The driver called and left a voicemail that could not be understood and was about 10 seconds long. Finally the logistics company calls, we called back not even 10 minutes later and our entire delivery had been cancelled for the day and we were told that we wouldn't receive our fridge until August 31st( almost 2 weeks without a fridge at that point)! We told them that was completely unacceptable and they needed to figure out how to get it to us sooner or we were cancelling the entire order and going to a business that actually cares. They call us back and tell us that they will be delivering it to us Saturday, August 24th. Seemed reasonable as it was only another day and a half to wait.

Saturday rolls around. We receive a text from the logistics company about 10:30 am saying the delivery was confirmed for that day between 12 and 3 pm. We patiently waited until 3pm, and finally called the logistics company as we had not heard anything from them since 10:30. We get on the phone and they tell us they can't find our account, finally after a few minutes they did and we were told that our delivery would not be happening today because the unit was severely damaged and they couldn't bring it. ( How did you have it available Thursday? But somehow by Saturday it was severely damaged?) The logistics company said someone was supposed to call us at 9:30 to inform us that our delivery wouldn't be happening today ( never got a call but got a confirmation text after they realized it was damaged?)!After hours on the phone with the logistics company and assurance we would get a call back as soon as they figured things out(which for the 6th time we never recieved a call back)!!!! Infuriated we called Best Buy back since we orginally purchased from them. Irritated we told them we would in for a full refund because this entire experience has been unacceptable for a business or your stature. The guy Mike, who originally helped us purchase, told us didn't have to come in, we could cancel it over the phone. We instructed him to do immediately and with no real surprise all of a sudden they couldn't even cancel the order.

We spent almost $1,500 on a 900 some dollar fridge with all the extras and the delivery charge for one of the worst experiences ever. I recommend that no one ever purchase appliances that need to be delivered from Best Buy, the logistics company they use is a joke and this entire experience doesn't speak much for Best Buys ability to make sure they're customers are happy.