Roderick Johnson Review of Freedom Cycles
Difficult for me to give 5 stars. Great selection ...
Difficult for me to give 5 stars. Great selection of Bikes. The manager is good but I get a lot of I don t know answers when asking questions that the employee should have more knowledge than me about. Not sure about anyone else but if I worked here (or anywhere I was selling something) it would be a good idea to research more about the differences in the products you sell. To be honest it s really hit and miss, some of the guys seem happy to be there others don t make much eye contact and appear to take their time when stepping away... Not really much sense of urgency.. Bought a new Bike and wasn t even made aware that it would need a new oil change are the first 500 miles.. would like to see more enthusiasm to assist customers from more than just a handful of employees, the entire staff should knowledgeable and upbeat. In this type of business customers are making impulse purchases and want to feel confident when doing so. Show some excitement when customers are coming in to spend hundreds if not thousands of dollars on items they don t necessarily need and keep you in business. The girl with the short hair is really nice and very helpful every time I stop in, maybe just talk to her when you go in? Experiences may vary but just giving my honest feedback.
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