I have stayed here before and had a great time, ho...

I have stayed here before and had a great time, however this trip has left me feeling like I will NEVER come back. There are plenty of other high-Star luxury resorts in Eagle & Summit County and you will not be getting my business again.

I booked here to get away on a relaxing trip and found nothing but stress as I stayed here.

1) Since my last stay I have changed to a vegetarian diet. The menu here is very limited for vegetarian diet, and the few options on the menu are mushroom dishes or a salad. I like mushrooms, but for 3 days straight? No thank you. The Mushroom French dip was so terrible I just ended up at the grocery store and purchased my own food for the remainder of my stay. For a 5-star hotel with a renowned, chef I d like to think you could at least provide a more diverse, meat-free menu. Many of your local competitors have better accommodations for those on a vegetarian or vegan diet.

2) I had 2 instances where I needed assistance during the evenings and the girl at the front desk was not pleasant to work with. Same girl, 2 nights in a row. In one instance I had unfortunately been locked out of my room when I went to place the room-service waste out in the hallway. (Totally my fault, my mistake.) I m in my pajamas, no shoes or socks, No underwear, and no mask. So in order to not be inappropriate and show my body, I cover myself with my arms and use my pajama shirt as a make shift mask for Covid safety. I go downstairs and wait in line behind someone getting checked in who is NOT wearing a mask- the gal at the desk says NOTHING to the woman not wearing a mask. Another woman was in front of me, and after I stepped in line and a man and older boy stepped in front of me. The woman before me said to the front desk girl she was after me. And this front desk person chooses to help the two men start checking in. She looks at me and says You need a mask. Can I get you a mask? I said No I have masks in my room. I ve been locked out of my room, I just need help with a key. She says nothing and proceeds with helping the two guys who cut in front check in, while I m standing there barefoot in my pajamas covering my chest and attempting to hide my face inside my shirt- in front of many other people who are actually in the line behind me. This is not the quality of service I have come to expect from a resort of this caliber and I will not bring my business here again.

3) The gal at the salon who did my eyebrows was great. The process felt safe during a time when things can be scary. She was friendly, professional and did a fantastic job.

4) despite the bad food at the Mayan, the gentleman that helped me on the first night of my stay was very friendly and pleasant to work with.