Michael Johnstone

Review of Mencia Realty

The core issue here. The front office ("Austin" sp...

The core issue here. The front office ("Austin" specifically) isn't motivated or interested in keeping the residents happy, or train staff, and every interaction past moving in has been really dismissive and in cooperative. Treating residents like strangers, and only offering smokescreen answers to avoid responsibility.

Maintenance crew is actually really great.

Despite adding dog poop stations, the walk ways and grass remain normally covered in poop.

For some reason the walk ways from the parking lot to the buildings were designed to block pedestrian walkers due to paid parking spots being placed in the way. In most cases you need to walk around vehicles in the walking path or step over curbs. The front office was unapologetic about this and said the city approved the design so there's nothing they can do. Thanks I really feel the love in that response.

Also at least one resident in building 4 has security cameras watching the public walkway area now. Goodbye privacy outside your apartment! Again the front office had a cold and dismissive response.

Valet trash sounds good but is honestly super gross to walk in and out of your apartment to piles of trash around all the time. As most people leave out multiple bags every night. Not even going to complain about that one at this point cause I know the repsonse I will get.

No longer recommending to new Co workers and friends.

Still here because it's close to work for now. But the illusion is shattered.

1/10/19 - Update. Dismissive behavior continues. Recently the pedestrian gate has been pried open so it does not lock. When brought up to MGMT, we are dismissed and told that maintenance would take care of it. They did not tough. So it seems that although we have a gate, it's not a priority for MGMT to keep it secure.