Freya Griffin

Review of Mears Transportation Group

The service of Mear's Transportation was worse tha...

The service of Mear's Transportation was worse than bad. Today my cousin (who is physically disabled) wanted to have a day out on the town. Mear's came and picked her up in a Handicap van, upon loading her he tried making her move her leg (keeping in mind she is paralyzed on one side) he was very rude and as we tried to make plans to get picked back up, he cut us off and interrupted us many times as we tried to speak to him. However the horror is far from over, my cousin is confined to a wheel chair due to her handicapped so is unable to access a restroom. We called Mear's to set plans for a pick up right before we sat down to begin our lunch at around 1:30, we scheduled pick up for 2:40, and they told us it would be no problem. We waited and waited until my mother decided to call and see what was going on, and they said that it wasn't a call and schedule type thing, that a cab would be dispatched whenever, so there we sat waiting as my cousin say in her wheel chair and had the embarrassment of wetting herself because she was unable to get to a restroom, we began waiting at 2:30 for a cab and are just now returning home at 5:05 and Mear's isn't even the cab service who brought us home.10/26/18