I have placed an order on your official website ye...

I have placed an order on your official website yesterday, paid for it and today, I got an email saying the order was cancelled. No reason, no further explanation, no indication of when and if I will get a refund and how I should go about it. I called the number you provided in the email and it is not assigned. It simply does not exist. What exactly is happening here?

I will need a response from you as soon as possible, as my bank confirmed Hunter has received the money, and I would like to know how we will go about this.

The only reason I shopped on your official website is because one of your employees, in our correspondence a few years ago, said Hunter cannot guarantee that the goods purchased from other sellers, such as shops, are original-only those on your website the company can vouch for. But from the experience of other shoppers, here and in other online reviews, I gather that boots bought online never reach the buyers and neither do their money. I would very much like some clarification on my order as this has severely reduced my confidence in your company.