Airport Shuttle...non-existent service

Airport Shuttle...non-existent service
I wouldn't pay for their park/fly option ever again. My son and I got stranded at the airport after calling for the hotel shuttle to come pick us up. We had to hire someone to come get us. Shuttle bus was sitting in front of the hotel when we got there and still there after unloading our luggage and driving our car from the overnight parking area. Also, we contacted them about not getting the shuttle service and an adjustment in what was charged to our credit card and there was no response. We won't stay here again. We paid way too much money to have been ignored, both in the shuttle service and again in our communication to them. There are better choices in the same area...use the other hotels who care about their guests!

Lastly, I contacted the hotel a few weeks later to get an adjustment for the cost of the room and I received no response from them.