I should have known to pass it over when I called ...

I should have known to pass it over when I called to make a reservation and no one answered nor returned my phone call.

Service is nearly non-existent. We came just before 7:00 on a Friday evening. Our meals were not delivered until after 8:00. No apology. No utensils.

Our meals came out lukewarm at best. Rather than apologize, our server argued that it was impossible because they literally came off the pan and straight into her hands.

If you really don't care about the customer's experience (which she clearly didn't as she was much more insistent on arguing with me than she was in listening to me), simply don't ask.

Food has great potential, but the service needs to match it. With previous experience in the food service industry, I would be appalled if my staff spoke to customers the way we were spoken to tonight.

Also, if you don't know how to mix a traditional cocktail, let the customer know. I don't know what I was served, but it certainly wasn't what I ordered.

Beautiful view, but it certainly does not make up for non existent service and cold food. Would not recommend and will not return.