Jennifer Arseneau

Review of Orchard Hills Athletic Club

I m not completely sure how gyms are supposed to w...

I m not completely sure how gyms are supposed to work but I figured if you pay for services you should be able to use them. We had the family membership for 4 of us. We have been told by trainers multiple times the past couple months, while using the equipment in the gym area that we have to get off because they need the machine for training and go use a different one. Today after asking the front desk staff, Kathy (manager on duty) if we were able to use the indoor pool due to thunder closing the outside one (at 6:25pm you d assume she d tell us I only had 5 minutes left) she had said yes of course! After getting my 2 girls under the age of 3 in a bathing suit and in the pool we get talked to multiple times on how we aren t supposed to be in there but It was ok since a swim instructor wasn t here today! And when Terry finally came over to talk to us after always getting pushed around by her in the pool any time we are in there. We then decided to just get out which is tough because my oldest daughter just cried because she wanted to swim. So family swim time isn t really family swim time it s stand in one tiny area with a bunch of other parents and kids trying to swim while swim leissons go on all around you! But one positive was the daycare staff and front desk staff are all very welcoming!