We booked a two night offer at this hotel for our ...

We booked a two night offer at this hotel for our 41st wedding anniversary, which included breakfast both mornings and dinner on the first evening. When we went to check out we were asked to pay for the dinner as our booking had been sent through to the hotel as room only! Fortunately I had my original booking confirmation with me to prove we had actually pre paid for dinner and breakfast. This hotel has no air conditioning and our stay was during a heatwave. Although we requested a fan for our room on three occasions we were told they were unable to provide one as they had none to spare! I find it unbelievable that a hotel chain the size of Best Western cannot afford to provide a basic piece of equipment such as a fan in each room in their hotel rooms! As our room was so hot, even with the window open, it was extremely difficult to sleep. One way and another our anniversary break at this hotel was disappointing and I doubt I will stay here again. If you should choose to stay here, take you own fan and ensure you have a copy of your booking confirmation with you. On a good note.....the food was very good.