Service was horrible from day one. After repeated ...

Service was horrible from day one. After repeated attempts for them to answer a simple question I had, they always replied "The technician is not here right now, but they'll be in later." (I waited near an entire month for the technician to arrive, somehow he / she never showed up.) Besides that, they also gave me a wrong diagnosis of what was truly wrong with my computer. In the end I took my computer to be repaired at Geek Squad it might be pricier, but at least you can rest assured that you have a smaller chance of being cheated, or possibly of getting a false diagnosis. This is a speculation but... it is possible that they could be giving false diagnoses in order to overcharge / steal parts off of computers of unsuspecting clients... shameful in all regards.