Renee Ji

Review of Shangri La Georgetown,Penang

On the 1st night, the room was very unclean - ther...

On the 1st night, the room was very unclean - there was some people's hair on the face towels, dust in the corners and stains on the bed sheet. Hence we requested to change the room and was told that there was only twin bed room, which can be joint together, and we agreed.
On the 2nd night, when the twin bed were supposed to be joint together, they were not. The beds were only joint together for the 3rd night but we were only staying for 4 nights in total...
To think that we celebrated both my birthday (Dec 24th) and Christmas here, I find the service provided very average. Not only there was no upgrade (only a cake, which tastes good though), we had to switch room and spent half of our stays either in a dirty room or a twin bed room.