Uilani Gasque

Review of Nothside Lexus

DO NOT TAKE YOUR VEHICLE TO THE COLLISION CENTER. ...

DO NOT TAKE YOUR VEHICLE TO THE COLLISION CENTER. My vehicle was dropped off due to being hit from behind in an accident. 6 weeks later I picked up my vehicle and noticed the check engine light was on. I notified someone of the issue and my vehicle was driven to the back. I assume they jumped my vehicle and I was able to drive home. The next morning as I attempted to start my vehicle it wouldn't start. I called the Collision Center and notified them that my battery is completely dead and that they needed to replace it. Of course they gave me the run around, talking about it's normal wear and tear, blah, blah, blah. Mind you, I just bought my Lexus 5 months ago and it had 16K on it, I'm sorry but that doesn't add up. Also, if my battery was so bad wouldn't your Technician have notated this issue on their paperwork??? Of course they wouldn't listen to a FEMALE on the phone so my husband a US Army Veteran TRUCK DRIVER got involved. My husband takes the vehicle back to the center and demands to speak to the supervisor...... well whatever my husband said to them WORKED and they replaced my battery BUT of course it was on WARRANTY!!! Nice way to cover up your terrible service Northside Lexus Collision Center!!!!! You all made 8K on this repair but I promise you will NEVER make a single penny more from me AGAIN... DO NOT TAKE YOUR VEHICLES TO NORTHSIDE LEXUS COLLISON CENTER!!!! TERRIBLE SERVICE!!!!

As I read all the issues below, I'm not the only one who had a DEAD battery issue.... Just terrible....