J
Jenn Green Review of Sheraton Gateway Los Angeles
Hotel sold the room we booked and paid for leaving...
Hotel sold the room we booked and paid for leaving us STRANDED!! We booked and paid for this hotel 2 months prior to our intended stay. We specifically booked at the airport with a guaranteed late check-in as we had an overnight layover. After a 21 hour international flight, we arrived at midnight to a lobby of approximately 15 other guests who were all told the hotel had OVERSOLD THEIR ROOMS! Some had already checked in online! Hotel only offered a lower rated hotel a cab ride away. The airport shuttle just stopped picking up passengers leaving guests stranded! We didn't get to sleep until 4:00am. BEWARE! They will SELL YOUR ROOM OUT FROM UNDER YOU!!!

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