Sean Burrows

Review of O.C. Tanner Jewelers

I am very disappointed in the quality of service w...

I am very disappointed in the quality of service we recieved from this so called high end store.We had very high expectations when we first decided to go to O.C. Tanner to get a custom ring made for my wife's Valentine's Day present. These expectations were quickly ruined the very second we walked through the door.

Unless you look like you have LOT'S of money, you won't even be greeted by their extremely unfriendly staff. If fact, you'll be completely ignored. However, we needed a rough stone cut and they were one of the few companies that had someone to send the stone to so we decided to see what they could do for us.

One week later, we called in to see the progress only to find out they "Forgot" to send the stone to their jeweler and had "no idea" where the stone even was.

We finally got a hold of who was supposed to ship the stone, and to cover for her own mistake she decided to lie and say that the stone wasn't "gem quality" when in truth she never even got that fact from anyone. This was the front-desk receptionist and not someone with the qualifications to even make that decision.

We will never walk through those doors ever again. Very stuck up staff that will not pay any attention to anyone unless you look rich. We were ignored, lied to, and they wasted our time.