Sean Williams

Review of Pelican's Reef Raw Bar and Gri...

My wife and I visited Pelican's Reef for lunch. Us...

My wife and I visited Pelican's Reef for lunch. Usually we love eating here but this experience ruined all the previous good experiences. We placed our appetizer order for lobster fritters and crab & cream cheese wontons. Five minutes later our server came and told us the fritters were unavailable. We were bummed but understood. We placed our entree order. After ten minutes of waiting our server came back and said that she is sorry but they are out of my wife's entree selection. This really made us upset, not that they are out of it, but because it was the second item and it took them ten minutes to figure out that they didn't have it. My wife ordered something else. When they finally brought our food out after an additional 30+ minutes they had forgotten my wife's side and her tartar sauce for her fish. I told them and they brought the side out and we had to ask again for the tartar sauce. After all this the owner came out and instead of apologizing she belittled us and talked down to us. She said, "it isn't our fault that we don't have a menu item. Its a pandemic and we can't get certain things." I told her that was fair and I wasn't upset about them being out of something. I was upset that it took them so long to tell me they were out and then they forgot half of the order my wife didn't want. The owner then said after throwing her arms up at us and as she walked away she yelled across the dining room "whatever, don't worry about it. We'll cover it." After the way she treated us we did not touch the food. She can keep her hate filled food. We not once raised our voices at her. I even agreed with how hard it is to receive items from suppliers during this pandemic. I just informed her that she needed to inform her staff better so they can educate their guests on what offerings they may or may not have so the guest isn't upset when they 86 an item. Long story short, we will never go back, not because of the food but because of the evil hate filled owner who likes to argue and belittle her guests.