Xu Gary

Review of FirstService Residential Ontar...

The management office and the security at my build...

The management office and the security at my building at 50 Wellesley St. E. are provided by First Service Residential, and I have to say that it just can NOT be worse. You can rarely find the property managers in their office during their working time, but on your way out the main entrance you can often see them smoking and chatting. Also when you go find them at around 11:00 AM the security will tell you that the property managers are on lunch break, and when you go again by 1:00 PM, they are still on lunch break (how comfortable). Also, when the management office is supposed to be open from 9:00AM to 5:00 PM, I was told by the security that the office is already closed when I went to the office at 4:30 PM. So basically frequent smoke breaks, super extended lunch break and early off work time.

Secondly, regarding the security guards, because they use sticky notes to notify you about your mail delivery, and it is too often for them to miss people. More seriously, they literally lets anyone into the building ( and unfortunately our building does not have a floor based fob security, one can basically press any floor when another person in the elevator uses their fob). Lastly, it s the securities manor to the mail delivery, I didn t expect them to kick the boxes around and when one of the box blocked the security s way he literally just kicked it and sweared at it. Horrible experiences. To add on, I tried calling the customer service phone number of First Service Residential, they picked up and I told them that I want to file a complaint, they literally just simply hanged up on me.