Srikantha Kalaghatta

Review of Condado Plaza Hilton

Where do I start? Things started going downhill ri...

Where do I start? Things started going downhill right from the beginning. We drove here in my rental car and their parking lot was full. We were guided to the opposite building to park but it was a nightmare parking there. After going in circles several times, finally someone left the lot and I took their spot for parking. Checking in - a long queue for that. Finally my turn and we were given a room that was not even clean. Bathroom had water on the floor and the bed sheet was dirty and had hair on it. I tried to call the reception to inform them about the room's status to figure out my next move but the room phone was dead! I called from my cell phone and finally when I got through to a human, I was asked to go to the receptionist again to resolve this! We hauled our bags back and after some more wait, we finally got a room decent enough to stay. The bathroom sink in the new room had spots all over but we just decided to go with it because we had had a long day already and we were in no shape to move to another room. By the next morning, the lift broke and we had to climb up and down 8 floors through the stairs for the rest of the day. And when we had to remove our car out, the machine wouldn't accept the parking ticket and said that the ticket had expired. We had to honk until some security guy came down and let us out. We stayed there for 4 nights and the experience kept getting worse as our stay progressed. The whole experience was a far cry from a 4-star or Hilton experience you would get elsewhere.

1. Bathroom floor was sticky and old.
2. Room carpet looked dirty.
3. Bathroom was not cleaned well.
4. Parking and taking the car out is a pain despite charging $20 a day.
5. Lifts go out of service for a whole day.
6. The hot water pool was not hot at all.
7. The lobby smells musty.

The view outside the hotel is fantastic though and the pools are open 24*7. But the hotel is so badly managed that one cannot enjoy the niceties of the hotel as a lot of time is spent on getting around issues. I wouldn't recommend it and you are better off staying at other nice hotels on the same street.