Kelly Johnson

Review of Optimum RV

My second review regarding the lemon trailer I bou...

My second review regarding the lemon trailer I bought from Optimum RV.... I have had no electric for the last few months. The Forest River E-Pro that I bought from Optimum RV has been in the shop constantly since I purchased it, with some of the same items being fixed four times over because they keep breaking. I did speak to Paul, the Operations Director, regarding the nightmare this trailer has been, after he saw my initial review months ago and called me.
We discussed my distress that I am now being charged diagnostic fees because my one year warranty is not covering all of these visits to the shop. Paul assured me that he would reimburse the cost of the diagnostic fee and help me to come to a solution. I was then passed on to a sales agent who was very nice, but no solution was reached. The diagnostic fee that I sent the receipt for was never reimbursed. I was asked how I would like this matter resolved and when I suggested the resolution that I return the lemon trailer they sold me for a full refund of what I paid, they blamed the issues on the manufacturer.
As previously noted, I had to drive the trailer to Indiana where it was originally manufactured to install the inverter Optimum RV lied to me about being included in the trailer I was purchasing. The production manager at the Forrest River plant saw the list of broken items on the trailer and found more broken items as he was working, and made the comment that my trailer never should have left the sales lot in the condition it was in.
Now I have a trailer that I bought brand-new, and have owned less than a year, I cannot use it to travel with non-working electric. Optimum RV blames the manufacturer, Forest River and Forest River blames Optimum RV, and I have a trailer that is costing me money and time to constantly drive to the shop and I can t even use it to travel.
I feel I have been lied to twice now, by Optimum RV... first when they sold me a trailer with an inverter that did not exist, and again, when I was told they would reimburse the diagnostic fee, which they did not. I think Optimum RV should let me return this trailer for a full refund of what I have paid and work out the legalities of who is responsible for this lemon trailer with the manufacturer. It is disheartening that this dealership does not take accountability for selling me a trailer that is a lemon and has lied to me on more than one occasion