Katie Reagan

Review of Mark Miller Toyota

My husband and I bought a used Toyota Tundra back ...

My husband and I bought a used Toyota Tundra back in May. We had looked for months at a Tundra with a bench seat in the front, looking local and even looking states away. At first, the sales guy (Lee Morin) was helpful. Since we lived in a different state, he had processed everything over the phone for us. From the photos online the vehicle looked like a clean truck, minor normal wear on the body. We scheduled a day to make the drive over to Salt Lake City, which from us was a 4+ hour drive. A few days prior to making the trip, Lee called and said that the truck had a huge scratch down the passenger side of it, and was being taking into the body shop to be fixed and repainted. He stated that he would let us know if it was going to be out and done in time for us to head over to pick it up. About a day later he called and said that he had good news, the truck was out of the shop. It looked good, and he was headed to take it to get fueled up. We made the 4+ hour trip, once we got to the dealership my husband and I looked at the truck. The damage on the side of the truck had NOT been fixed. Needless to say, I was not happy, especially after driving that far. After suggesting that they take more money off the truck, due to the fact that we would now have to get the side fixed ourselves. Lee offered for Mark Miller to fix the side, if we brought the truck back. It's not a short trip to Salt Lake City. After some haggling, they did take money off the truck. Then 45 days later around the time I was suppose to register my truck. I went to the DMV, they stated they hadn't received anything yet, from Mark Miller and issued me another temp tag. The day before that temp tag expired, I went back to the DMV. They told me that they did receive a check from Mark Miller, but that Mark Miller had charged me way to much in taxes (hundreds of dollars) so the check they received would have to be sent back, and a new check would have to be re-issued, they issued me another 30 day temp tag. I had called Mark Miller, and had left several messages for Amber, even emailed her in search of the issue and what was going on with the check. Finally, calling again a few days later just to have the guy who answered the phone tell me that she was out that day. I asked to speak with someone else in regards to a check that needed to be re-issued. The Amber came on the phone. Said she was waiting on the check to be received, then she needed to get signatures, before re-sending the check out for the correct amount. The day before that temp tag expired, I went back to the DMV, and they said that they still hadn't received a check from Mark Miller, that it was sent back to Mark Miller on the 28th of July, and they were just waiting. After being issued another temp tag, a week later I received a post card from the DMV saying the truck was ready to be registered. I called Amber at Mark Miller again, leaving a message once again. I let a day pass, finally calling Mark Miller and just asking to talk to someone about a check for overage of taxes that was owed to me and my husband. I was sent to someone other then Amber, having to leave another message. About 10 minutes later Amber calls me back. She stated that she was still waiting for a check, that she could not release my tax overage money until Mark Miller gets their check back, from the DMV. I called the DMV again, asking them about the check, and they stated that the DMV wouldn't of sent me a registration card if they hadn't received the check for the correct amount. Now she was telling me it was going to be another week. Are you kidding me?????? Hated it, doesn't even being to describe the experience at Mark Miller. Instead of giving someone the run around how about just be honest. Not only was the sale person, NOT honest with us, but now the title lady, (who can't return phone calls or emailed), is giving the run around. It's been almost 90 days since we bought this truck. We will tell everyone we know, about this experience and to NOT purchase their vehicles, new or used from Mark Miller Toyota!!!!