Mary Glauser

Review of Sterling McCall Acura

I assumed a big name dealer like Sterling McCall A...

I assumed a big name dealer like Sterling McCall Acura would come with a good reputation and high quality service. I could not have been more displeased. The entire experience from the salesman to the finance department was just off . We felt pressured, rushed, and manipulated throughout the whole process. We wanted to have a 3rd party inspection company come in to look at the vehicle before purchasing a used car and the salesman tried to discourage us from doing so. Communication with the salesman was difficult, shady, and the information we were given kept changing. In the end, we really liked the car and decided we d get it despite our odd interactions, assuming we wouldn t need to deal with them again after the sale. Unfortunately, a few days after getting home with the car, we noticed it s leaking oil. We called the salesman we worked with and he pretended it wasn t him, evaded our questions, and then hung up on us! We know it WAS him because he texted back a few minutes later saying he was busy. We re pretty easy going people and have bought several cars, new and used, and have NEVER had an experience like this.