We are absolutely thrilled with our completed mast...

We are absolutely thrilled with our completed master bedroom oversized window installation project. The quality of Renewal by Andersen s window far exceeded our expectations. The draft and noise reduction were noticeable and notable the first night. We did not hear cars driving by nor the local pack of coyotes. And we were thrilled to be throwing autumn blankets off, instead of pulling more on.
As far as customer service, we were listened to and handled with respect every step of the way. Everyone was patient with our many pre-order changes, as we figured out through process of elimination what type of window ultimately was most suitable for curbside appeal yet met our functional need for the most light and fresh air possible. Our designer Mike was understanding and patient with all the iterations leading to our final decision.
The install crew, consisting of Cody G and Bryan, impressively accomplished what was estimated to be a two-day job within one day. They were extremely professional, cordial, expedient and tidy. And Cody G took the extra step of explaining every action being taken along the way, prior to the completed project window care instructions.
Cody thoughtfully left everything marked and easily accessible for our electrician, who came by the next day to rewire what had been moved to accommodate the expanded window. Lastly, the crew chief who came by to check on their progress, Matt V, was also extremely professional, expedient and cordial.
We are excited to see what the warmer months will bring, when we can open this window, enjoying more fresh air than ever before through the nearly invisible metal screens plus experience the heat reduction from the triple ultraviolet coating.
It really is true; you get what you pay for. In past, we used Milgard and have had their windows fail and have had to argue with them to have them replaced only to have them fail again. We did have a freak tempered glass failure a couple years ago with one of our older Andersen patio doors, but they replaced it quickly with no quibbling.
Given the high quality of our old patio doors and this new window, along with the equally high quality level of service, we will use Renewal by Andersen for any future window replacements.