I will agree with some of the other comments that ...

I will agree with some of the other comments that overall the customer service here hasn't been great in my experience. The last time I wanted to buy a pair of climbing shoes I waited 10 minutes to be acknowledged, then the guy who acknowledged that I was still waiting to be helped had to help someone else at the counter. 5 minutes later another salesman finally walked up. Well he completely ignored me, no hello are you being helped, and helped the people who had walked up after me. I completely understand that they were busy, but the initial hello, we'll be with you when we can is all it takes to let your potential customer know you are there to help them. Finally a third guy came out to help me, which was great since he, Nick, was the most helpful and patient of the 3. Honestly, he has been the only one I've encountered there who doesn't make me feel like I'm inconveniencing him because I'm asking for sales help. I want to like this place, because I love to support small business. I also want to be respected by your employees, especially when I'm supporting your business.