We had snorkeled all over the big island and all o...

We had snorkeled all over the big island and all over Maui with our rental jeep, but the only way to get to the Molokini crater was by boat trip. We chose Pride of Maui because of price and added "Turtle Town" spot. They took us to neither place, but instead a mediocre snorkeling spot almost within eyesight of the harbor. They cited unsafe wind conditions, which I understand, but they did not inform us until they were literally casting off. They SHOULD have informed us upon checkin and offered a refund or raincheck. I would have NEVER got on if I knew we were not going to the crater. When I emailed them afterwards requesting them to issue what they thought was fair for a partial refund, I was ignored. I do not often post negative reviews, but I felt slighted. The following day was great weather and we would have happily rescheduled. I guess if the weather is bad, the only loser is the customer. I'm sure there is something in the fine print to protect them, but it does not make it right by the customer. Boo.