I give it one star because the system won't let me...

I give it one star because the system won't let me give it less. We have two Ford vehicles and it appears Ford service centers in North Atlanta just are not concerned with customer service at all. Our most recent issue involved a complete cluster of loaner cars, only after we demanded we be given one since our car was going to be in the shop for "a week" due to a warranty issue. Three loaner cars (two of which had no AC) later and nearly 5 weeks after dropping our 2017 Explorer off...we finally got our car back. What did we have done? The pain on the hood was chipping and they replaced the hood. Yep, nearly 5 weeks to replace the hood. When we called to check on it after 4 weeks it took them two days to find out what was going on with the vehicle. Complete lack of concern for the customer from beginning to end. Awful. If the GM of this location had the same experience I am sure he would have fired himself.