Nichole Truman

Review of Hyatt Regency Maui

We stayed at the Hyatt Regency from 2/23-3/1 for a...

We stayed at the Hyatt Regency from 2/23-3/1 for a conference my husband had there also our babymoon. Great views and some staff was great. I do however have a few complaints. There was a piece of floss left behind our bathroom door from the previous occupants for a few days and blood splatter on the bathroom door and frame that I had to call to have cleaned. I was told management would contact me and no one ever did. Also the maids came into my room 3 times in one day, once around 10 which I sent them away, 2nd time while my husband and I was gone from 12-3, I came back to nap before our Luau and messed the bed up that was made then once at the luau they came again and re made my bed. I thought this was odd. Also I had a wallet taken, my phone went into a magnetized phone case, I would take my phone out to take pics so I decided to leave the case in my suitcase (not needing my cards) so I didn t loose it. We never took it from the room. The day we left I naturally thought about the fact I had not seen it when I packed up (not needing it at all cause we used my husbands cards) so my husband and I unpacked completely in the airport and it was not there and called to let the Hyatt know, once home we unpacked again and didn t find it. I called the Hyatt again to let them know and the security I talked to made me feel as if I was lying, I don t thing our maids who have been here 20 years would do that. He also questioned every thing and said things like and you re now just calling when it had been 2 days after coming home. I fully believe nothing will be done about it but thought it was odd that the maids came into the room 3 times a day, I wish I felt more taken care of with this and the dirtiness of the room. We ve stayed at the Hyatt in Kauai and it was by far a nicer hotel.