david chatterton

Review of HouseSmart Finance Pty Ltd

We rented with Housesmart some time ago and it jad...

We rented with Housesmart some time ago and it jaded us so much I've always had it in the back of my mind that I have to leave a review. The first mistake was letting us leave their office without paying bond. It was a few months later before they realised. Poor owner! Second it took 2 months before we got the condition report. Then there was the frivolous breach notices (I think that's what they're called). They sent us 2 in the time we were there, one was for a plant that was dying but I mean come on, at least mention it in the inspection and we'll replace it. Funny thing is the owner (who we were on good terms with) ended up replacing it. Another one was the fact they couldn't work out our rent because nobody pays monthly - I think we were the first to do it, and they kept sending us arrears notices even tho the rent was being debited automatically lol. Working out how many weeks in a year is hard. The icing on the cake tho was when we moved out and they still charged us a months rent! Unbelievable, we were paying a mortgage and rent! Better yet it took them 2 weeks to refund it, what a joke. Probably better now but very amateur at the time and put us through a lot of stress! But every cloud has a silver lining and because of it we actually bought a new house in the area. If we ever sell we WONT be going thru these guys. Moral of the story - be good to your tenants.