JUST SO PEOPLE ARE AWARE; I have been with iiNet f...

JUST SO PEOPLE ARE AWARE; I have been with iiNet for the past 2 years, prepaying my account before usage and as of the past 2 and a half weeks, we have had a fault on our ADSL2+ line, to which iiNet has sent out a technician to find that the fault lies outside of our property and is with the terminal hub. 2 days later after they had said they had referred it to telstra, because it was not iiNet's problem it was telstra's fault. The next day I got a phone call FROM IINEt to say that it has all been fixed and we would be compensated for the 2 and a half weeks with an internet connection of 400kb/s. I was not home at the time of this and could not confirm that the problem had been fixed, but i was happy and said i would check when I got home. When I got home, I decided to run an internet speed test through IInet's website and found that it had gone from 400kb/s to 1.1mb/s.... I was on an ADSL2+ plan, paying $69.99 a month and to them this was considered to be fixed. to be given 10% of the expected speed and 5% of the optimum speed, but still charged the full price. I proceeded to get back in contact with them and after being condescended to and told that i wasn't aware of how the connection works, even though for the past 2 years we have been getting around 6-8mb/s, that suddenly, all the speed that could be provided was 1.1-3.1mb/s (obviously the 1.1mb/s being the connection speed that it was constantly pinging at whilst on the phone with them). I asked what would happen with the previous 2 and a half weeks i was charged for a service that wasn't provided when speaking with "RABIA" the "on duty manager" and told that i would only possibly be compensated for the 5 days since reporting the fault. I have now cancelled my account with them and am lodging a complaint with consumer protection to at least try and recoup some of my wasted money. My advice is DO NOT GET INTO A CONTRACT OR TAKE UP LINE RENTAL with iiNet before asking to see verification of your true speed that will be provided. It is not just in the NBN line rentals that they are lying to their customers, it is across ALL PLATFORMS AND "SERVICES" they "claim" to provide. Customer assistance was the only reason that we went with iiNet and the only time that there was a problem, their customer assistance was beyond reprehensible. Extremely disappointed about the lack of customer service and condescension from their staff.