Todd Sutton

Review of Park Avenue BMW

Bought 2009 BMW Z4 off lease through Manheim sale ...

Bought 2009 BMW Z4 off lease through Manheim sale with sticker laminated under hood Park Ave BMW CPO 6-year / 100k mile Warranty. Called dealer due to recall and warranty clarification. Got the runaround that the car was never even produced and in their system. Left numerous messages to get back with me, finally got to speaker with Wayne the General Manager. His response is "it is not in our system, we made a mistake leaving label under hood and forgot to take off. Don't make assumptions on data under hood regardless where it comes from." Told him title was signed off by his dealership to me, but was never entered into system. All I asked for was a $140 fix on a front end issue. Said if I were a better customer, he might think about it harder and consider, but since I was not a good customer, mine to deal with." You would think that a BMW dealer of this size and stature would keep internal communication and structure tight when representing apparent "high-line" cars. Make sure you ask a lot of questions about internal BMW system and to have dual copies of everything you have from them, as they only care about their pocketbook, not repeat or referral business.